We write about the architectural and design decisions that matter in high-stakes environments — for technical and non-technical readers alike.
8 min read
Most software is built to show you the current state of things. Regulated industries need something different — and the decision about which approach to take has to be made at the start of a project, not after the system is live.
9 min read
High abandonment rates on critical application flows are almost never a user behavior problem. They are a design problem — and it almost always starts with the decision to build a process as a form.